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HEADLINE ARTICLE
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The Leader’s Edge: How to
Transform a Company by Unlocking the Leader
By Kevin Lawrence
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In their first year of business, most
entrepreneurs have an impressive level of passion, commitment and
vision. They know what they want and they’re ready to take on the
world to get it.
A few years later, many are headed for overwhelm, exhaustion and
burnout. If they aren’t being crushed by the demands of business,
they’re struggling to keep up with the brisk pace of opportunity
they’ve created. Most business leaders gradually lose their original
excitement and momentum. The business inevitably follows the same
track. When the leader loses their edge, the company struggles.
“Sam” first few years in business generated impressive results. His
business exploded, his ideas won awards and his revenues climbed. But
the more business he created, the more he struggled to cope with
demands. Loose ends piled up and decisions were repeatedly put off; he
just didn’t have time to think about them. Details started to slip
through the cracks and Sam missed a few deadlines.
As the backlog grew, so did his work week – and his stress. With too
much to do, his standards slipped and his personal life disintegrated.
Between fatigue and stress, his morale dropped to an all-time low. The
company’s growth followed.
As Sam descended into the classic entrepreneur’s crisis, his employees
followed him down. His morale sank; their productivity slackened. His
standards weakened; they put out less effort. He neglected his
responsibilities; they did too. Like every leader, Sam’s state was
setting the tone for the entire company.
For leaders to secure the long-term success of a company or
organization, they must recognize the tremendous influence that their
actions and approach to obstacles have on the entire company.
The consistent ability to take clear, decisive action is the one
factor that separates an effective leader from the common one. The
leader is the model for the rest of the company, and when that person
is thriving – doing work they love, experiencing joy and freedom –
they are in a position to lead the company much more effectively. When
the leader is focused and decisive, things get done.
If the head of a company is struggling, personally or professionally,
that struggle is reflected in their leadership. Delays and problems
develop very quickly. Decisions are put off, which leads to a backlog
of incomplete projects and unresolved situations that eventually
overwhelm the leader and the company. People are forced to react
instead of initiate. Over time, this erodes everyone’s ability to
generate results – not to mention their peace of mind and morale.
To keep the company moving with great momentum, the leader must stay
on the Leader’s Edge: that energized, alert, fully engaged state of
being at their best. They must be a leader who refuses to rest in
mediocrity and indecision (especially when business is good or the
pressure is on).
So how does a leader develop an unwavering commitment to progress –
and maintain it when they’re burdened with all sorts of demands? The
only way is to make a fundamental shift: commit to moving through and
conquering the obstacles that they could easily avoid or tolerate in
the shadow of so many responsibilities.
In action, this fundamental shift means the leader refuses to tolerate
anything less than what he or she really wants. This is the one piece
that sets everything else in motion. Once that commitment is firm, the
company (and the people in it) can develop a fierce level of
efficiency by working with a simple four-step process:
STEP 1: Commit to what you really want.
Ask yourself: “If I could have it my way, how would I spend my
working hours?” This question opens up our thinking and goes to the
heart of what you really love to do (but might have given up on) and
what brings out the best in you. Get clear and honest about what you
rally want, if you could have it your way. (Because you can.)
Jim Collins, author of Good to Great, talks about the BHAG: the Big,
Hairy Audacious Goal, the ultimate vision or goal you want to achieve
in your life or business over the next 10 to 25 years. Your ideal
picture, the one that seems completely out of reach but still makes
your pulse quicken. This is what you really want.
So, dare to want it – even when you don’t have the slightest idea how
to get there.
At this point, it’s not important to know how to get the result you
want, only what it is. If you don’t get clear on what you want, you
are incapable of generating the energy, commitment and creativity that
will show you how to do it.
This is a key point because not knowing how will stop 90% of people in
their tracks. They give up before they even try. Often, when people
don’t see how, they’re reluctant to commit to the goal.
When you fully commit to what you really want, when you can see it
happening and really feel it, that commitment unlocks the
ever-creative mind to see solutions, resources and opportunities that
were hidden before. This is where brilliance and innovation happen,
where you’re at your absolute best – energized by and drawn toward a
huge and inspiring goal.
STEP 2: Sharpen your edge.
Think about elite marathon runners in motion. They are alert
and energized; their movements are deliberate; their attention is
laser focused on a specific result. Now think about elite marathon
runners with their shoelaces untied. It’s just a small detail, but
they are distracted, uncertain, and concerned about falling. With
divided attention, the end result is weaker performance.
The same is true in business. A leader may understand the most
advanced concepts, but if he runs around with his shoelaces untied,
he’s so busy worrying about staying upright that he can’t move forward
very quickly or confidently. And to make matters worse, the rest of
the company starts behaving the same way.
Every incomplete task, unresolved conflict, ongoing frustration, and
distraction in your day will compromise your long-term ability to make
decisions and take action. The more distractions you have in your mind
and your environment, the less ability you have to focus, and the
lower your functional IQ seems to be. Distracted people get lost in
“monkey mind,” mentally jumping around but not going anywhere. To
strengthen your ability to make things happen, you must continually
clear out the distractions with permanent solutions. Along the way,
you recover and reinvest the time, energy and attention that was being
wasted on loose ends and distractions.
For example, one of our clients was distracted by his credit card
bill. He paid it in full each month to ensure he wouldn’t pay
interest, but with so much on his plate, he occasionally missed the
due date. This was costing him time (to call the company and
renegotiate his interest charges), money (in late fees) and worst of
all, brain space (worrying about meeting the due date each month).
Once he committed to minimizing distractions, he arranged to make
payments via automatic withdrawal – a permanent way to free up more of
his attention. This is a simple little example, but when you have 100
of these little distractions, it adds up to a massive amount of
energy.
An elite athlete knows their own personal recipe for high-energy
success. So does an effective business leader. When a person commits
to keeping their edge, they figure out what energizes them (rest,
exercise, nutrition, pace, type of work, etc.) and they set up their
schedule and environment to support that.
For example, Bill Gates carves a week of solitude into his schedule
every year so he can focus his undivided attention on his company’s
edge. He knows that without this “Think Week,” he’s headed for
less-than-stellar results. When people follow their own recipe for
superior performance, they effectively double their functional IQ and
emotional intelligence. They increase their ability to focus, make
decisions and follow through – and they enjoy life a lot more.
In a survey of 100 entrepreneurs in Vancouver, B.C. (“Thriving in a
Hot Economy,” published in the Vancouver Sun on October 27, 2006)
thriving leaders were more than twice as likely to recognize the
beneficial impact of downtime, exercise and vacations. Those who knew
and honored their own recipe for high-energy performance generally
reported stronger businesses, better health and happier lives.
When a leader clears out the distractions and commits to staying
energized, they create sustainable momentum. If they do one with out
the other, the benefits gradually subside and they fall back into a
state of drained distraction.
The Leader’s Edge concept applies to both business and the personal
realm. And, when people apply this process to one area of life, it
inevitably carries over to other areas. For example:
• An exhausted, burnt-out business leader usually shows up as a
lackluster family leader as well, but when he commits to reclaiming
his edge and his enthusiasm, his entire life will benefit.
Relationships improve; health improves; mental and emotional states
improve.
• A clear commitment to moving through obstacles in one’s personal
life always improves the quality of a person’s work.
“Charlie” had a remarkably successful 15-year-old company – that
relied completely on him. Buried in daily tasks, he was overwhelmed
and exhausted, and spending almost none of his time doing what he
really wanted: building the business. The only time he spent on new
ideas was when he woke up with one in the middle of the night. His
business was consuming his passion and becoming a massive energy
drain.
With so many demands on his time, he never got around to the family
adventures, music and charity work that he loved so much.
He was intensely frustrated and everything felt like a struggle. How
could this not show up in his leadership, his attitude and his
interactions with everyone around him?
When he got clear on what he really wanted to be doing at work and in
his off time, Charlie started outsourcing tasks and chores. For the
next several months, he delegated everything he didn’t want to handle
and focused on sharpening his edge. Soon he was ready to take on much
bigger obstacles.
When a person is clear and committed to what they want in their
personal life and what they want in business, they set up their life
so the business fuels a certain lifestyle which in turn helps them
maintain a sharp edge. It’s a self-sustaining, perpetually-improving
way of life. This is the real point of the Leader’s Edge process.
STEP 3: Identify and slash through the core obstacles.
In every company, there might be 100 things that call for the
leader’s attention. Some are optional, some are important, some are
critical, and some are “lynch pins” – pivotal issues that influence
several outcomes. The most effective leaders know how to zero in on
those pivotal issues, one at a time, and resolve them completely.
In nearly every company, there are a significant number of pivotal
issues that get avoided: a leader who stops leading; a dramatically
underperforming employee; cash-flow problems; departments that
conflict instead of cooperate. The situation has been tolerated for so
long that it becomes transparent.
This develops when the leader of the company has lost his or her edge.
Unless the leader is clear enough to see the problem and energized
enough to tackle it, distractions and smaller issues will consume his
or her attention and there won’t be anything left for the big issues.
When the leader sharpens their edge, they stop tolerating pivotal
issues and commit to resolving them – permanently. Then they reach
beyond the pivotal issues and make sure the other 99 issues are
promptly addressed as well.
With each breakthrough, the leader and the company both experience a
surge of confidence, energy and momentum. That momentum can propel the
group and/or leader into conquering the next pivotal obstacle. Once
this process starts, it actually fuels itself and generates a shocking
amount of progress is a surprisingly short time.
But these results are an impossible reach if the leader isn’t clear
and energized. Without their edge, people just don’t have the energy,
time, resources or commitment to conquer.
“Steve” is a perfect example of this phenomenon. After several years
of impressive growth, his business became a torturous experience. His
employees were unreliable, he didn’t like his daily work, and he
wasn’t taking care of himself. He hated it so much that he was ready
to walk away. He and his company had completely lost their edge, and
he was so drained that he couldn’t see a way back.
With coaching, he cleared out a huge number of distractions and got
re-energized. Once he was clear and strong enough, he could see the
pivotal problem in his company: a general manager with low standards.
When he replaced this manager, the entire company sighed with relief –
but in his earlier state, he couldn’t even see the problem (or he
didn’t want to because he lacked the energy to deal with it).
Entrepreneurs and business leaders often look like victims of their
own success – their quickly-growing company takes way too much out of
its leader. If they continue on that trajectory, it’s only a matter of
time before they get in the way of the company, slow down its growth,
or bail out. There’s just no choice but set up the business in a way
that suits the entrepreneur, so they can be an energized, decisive
leader who grows with the company as it moves ahead.
When leaders have their edge, they can’t wait to do business.
STEP 4: Go back and reconnect with what you really want.
Often, when someone comes back to step 1, what they really want has
changed. With more clarity and energy, more momentum and more belief
in what’s possible, they often dream bigger – or different.
By staying in close touch with the ideals you are creating, the goal
compels you to keep moving, to tackle the next batch of loose ends and
take out another core obstacle.
If you lose touch with that ultimate goal, you lose the fire and drive
to keep moving. To generate extraordinary results, stay inspired by
the things that truly, deeply motivate you. What would make you jump
out of bed in the morning? Think about, feel it, reach for it... and
it will take you to the Leader’s Edge.
Action Points
For immediate impact, take some quiet, focused time to make three
lists:
1. What do you really, really want? What is your big, hairy, audacious
goal? What do you really want… but hesitate to admit because it’s
uncomfortable or seemingly impossible?
2. What will sharpen your edge? List distractions and situations that
are draining your mental and physical energy: incomplete things,
tolerations, distractions and lingering decisions. Work to eliminate
these. Then list which things energize you: tasks, relationships,
environmental factors, schedules, etc. Aim to increase these.
3. What is the single most important thing you could do in the next 30
days that would help you leap ahead toward what you want? Commit to
sharpening your edge and conquering obstacles. What would clear the
way for you to experience what you want?
Keep these lists accessible, review them often and add to them. Moving
information from mind to paper is a powerful way to get clear – and
once you’re clear, it’s much easier to take action.
Of course, nothing changes until you commit to a certain result, a
certain way of being. Once the commitment to reclaiming the Leader’s
Edge is firm, the ability to handle loose ends and core obstacles
naturally falls into place.
Kevin Lawrence is an expert at helping
entrepreneurs and business leaders achieve breakthrough results
through strategic business development. As a business coach, he helps
leaders overcome major obstacles, deal with tough decisions and build
higher-caliber teams to increase revenue, profitability and
productivity. With more than a decade of experience with hundreds of
entrepreneurs and business leaders across Canada, the USA and the
Middle East, Kevin has a solid reputation as an agent of change.
http://www.coachkevin.com
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