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1.) A WORD FROM THE "EDITOR"
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A "Warm" Welcome to All our New Subscribers.

Hospitality:
Is Internet marketing a hospitality business?
You bet it is!! The other night I was out to eat
with a friend. I was shocked to see the lack of
hospitality in our waitress. As I look around and
study all the other staff, I noticed that everyone
pretty much acts the same way. The attitude of,
"It's a job. I have to be here. I don't want to be here."
There was no gratitude, no smiles, no appreciation to
the customer what so ever. 

Though most of our business is done online, it is imperative
that we, as business owners use proper etiquette. 
Hospitality is so important. When a client knows you will
go the extra mile to make them feel at ease dealing with
your business, word will spread. And you will receive
more business from that person, along with a good rapore.

This is not a job for us in internet marketing. This is a
business. It is up to us to show our hospitality and make
marketing online a business to be proud of.

More on hospitality and etiquette coming on Thursday.

If you have any questions, concerns, ideas, suggestions
or opinions, You can email me directly at: 
marketingtrendz@comcast.net 
We look forward to hearing from you!

Please forward this e-zine to all your friends and co-workers who might be interested!

Until Next time,
 
Debbie Solomon
editor of The OnLine Exchange Ezine

 

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2.) HEADLINE ARTICLE
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Managing: you're not one of the gang any more
By Helen Wilkie

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Managing people who used to be your peers presents 
its own special set of challenges. More than a few budding 
management careers have foundered on these rocky shores.

Trouble typically comes when the manager adopts one of two extremes. 
He or she either flaunts the new position and behaves arrogantly 
towards workers, or tries to maintain the same chummy relationship 
as before, almost pretending the promotion hadn't happened.

As a manager, you should avoid both extremes. Here's why.

It's possible that some of your people will resent your promotion, 
feeling that they were equally qualified for the job. If you take a 
high-handed attitude towards them you'll only compound that resentment. 
The natural human reaction will be to resist your efforts to manage, 
making your job more difficult.

If you try to maintain your former relationship, on the other hand, 
you still set yourself up for failure. It may seem like a good idea 
at first because you may feel your friends will be on your side. 
But managers often have to make unpopular decisions or criticize 
people's work, and when this happens they will feel betrayed 
because you've put them in a position of not knowing where they stand.

In either case, you'll have lost an opportunity to build the trust 
that is so necessary to your success.

So what's the answer?

I recommend that you be up front with your people from the first day. 
In your first department or team meeting, address the issue directly. 
Tell them you realize one of them could easily have been made manager 
instead of you, and that you are honored to be the one chosen to 
lead them. Mention the advantage of having worked in the department 
and knowing how it works. Finally, tell them you will listen respectfully 
to their ideas, represent their interests to senior management and 
see that they get recognition for their efforts. 

Warn them that as manager you will sometimes have to make 
decisions they won't like, but promise to treat them fairly and 
with consideration. Ask that in return, they make every effort 
to adapt to the new situation and work with you to the benefit 
of the team.

Then live up to your commitments. Conduct yourself professionally, 
and you'll soon earn the respect, trust and loyalty of your people.



Helen Wilkie is a professional speaker, consultant, author and 
Official Guide for The Manager's Journey. If you are a new manager, 
check out the program at http://www.themanagersjourney.com  
where you can also hear three interviews with management 
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4.) BIZ*TECH SAVVY SOLUTIONS
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..."Browser Tips"

=============================================

Is your browser up to snuff? And are you using it's many hidden
talents? How would you know? By taking a peek under its hood, of
course. This peeking business applies to any program on your
computer.

To learn more about your browser, click the Help menu item. Then
click on About. That bit of information will tell you all you
need to know about the program you are curious about.

If you're using Internet Explorer or Netscape check at the
Websites to see how up to date your browser is. There are many
other browsers out there, but these are by far the most popular.

Why use a later model? They're more versatile. They'll display
pages and the stuff on them easier and faster. And if you're into
printing web pages, Internet Explorer has a great printing
feature that lets you preview your printed page first.

Here are a few tips:

* To open a new browser, hold down the Ctrl key and press 'N'. A
New window will open. You can have a bunch of browser windows
open at the same time.

* To visit a site you've typed into the address bar in the recent
past, click the drop down arrow to the right of the address line.
There will be a list of sites there.

* If you remember a site, but can't remember its address, you can
check your history. IE has a nice history feature. Just click the
History icon to start. If you have no icon, click 'View' then
'Toolbars' then 'Customize'. Scroll down until you see the
History Icon in the left pane, highlight it, and click 'Add',
then 'Close'.

* To pop Internet Explorer open to full screen, click the 'Full
Screen' icon or press F11.

Press again to put it back where it was.

There are lots of things you can do with your browser. The best
thing you can do is explore its features by clicking the buttons
and menu items. Just click and see what happens.





Many Thanks to The Newbie Club
I'd be lost with 'em
http://www.newbieclub.com/?trendz 

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EZINE BUSINESS DIRECTORY
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The OnLine Exchange is brought to you by MarketingTrendz.  Please visit our directory of resources for helpful information for your online business.  

• PARTNERS-2-SUCCESS

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You can find all this and more at:

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ONLINE EXCHANGE DIRECTORY & INFORMATION DATA
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ONLY subscribers who have personally and voluntarily subscribed to this Ezine will Receive it. We are 100% Opt-In. We will NEVER provide our subscriber list to ANYONE. We respect the privacy of our readers.

______________________


CONTACT INFORMATION-

Editor: Debbie Solomon
Publisher: Sara Hardy
http://www.marketingtrendz.com
MarketingTrendz
1640 West Sandpiper Circle
Pembroke Pines, FL 33026
support@marketingtrendz.com

_______________________


DISCLAIMER-

   The appearance of advertising on OnLine Exchange should not be interpreted as an endorsement by the editors of the service, product, business, or program being advertised.  We take no responsibility for claims or representations made in any ads.  OnLine Exchange is for informational purposes only. In no event shall Debbie Solomon , Sara Hardy, or OnLine Exchange assume liability  for any damages whatsoever resulting from any action arising in connection with the use of this information or its
publication.  All advice should be weighed against your own circumstances and applied accordingly.  It is up to the reader to determine if advice is suitable for their own situation.

All opinions and viewpoints in each editorial of The OnLine Exchange Ezine is expressed solely by the editor and writer, Debbie Solomon. The opinions set forth by the editor is not necessarily an interpretation of viewpoints made by the company.

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